Technical - Delivery - Company Information - Security
I am receiving an error message, what should I do?
If you see an error message at any time, do not worry, just continue to shop. If it occurs again click the refresh button on your browser window or go back to the Homepage. If you are still having problems, please contact us and provide as much detail as possible, so we can rectify the problems.
Do you deliver overseas?
Unfortunately, no.Our low prices stem from the product being delivered direct from the supplier, any many of our suppliers cannot offer this service.
Do you deliver to BFPO?
What happens if I’m out when you deliver?
Most deliveries need to be signed for, so we will make an effort to contact you to inform you of deliveries.If your order contains small items and you’re out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot. They'll leave you a card explaining where your parcel is and what to do next.If we have informed you of a large delivery and you are out, we will make every effort to contact you using the details you provided before sending the product back to the depot.If we have to deliver again, there may be an extra charge.
Company information
Where can I find information about The Home & Garden Centre?
You can visit the ‘About Us’ section by clicking here.
How do I care for my new outdoor timber product?
Each product has different finishing standards; some may be dip-treated, some pressure treated, some untreated.Most suppliers provide this information with the product.Generally however, timber decking and garden furniture can be oiled or sealed. A lot of people prefer to oil as it brings out the natural texture of the timber. First it will be necessary to clean the timber and the easiest way to do this is with a power washer for decks (and some larger items of furniture) or a bucket of soapy water and a stiff brush.First, treat the timber with some kind of universal wood preserver as shown below.This will make sure the timber is unaffected by rot and wood boring insects etc.Most DIY stores have their own proprietary treatment products for decking and furniture and they are almost all derivatives of either teak oil, Danish oil or raw linseed oil. All can be used to treat and preserve the timber. The linseed oil is particularly good for hardwoods.Alternatively, to seal the product, we have a range of environmentally-friendly varnishes and wood stains for a more colourful alternative.
Where can I buy furniture online?
You can buy garden furniture and house furniture online, along with our decking kits, sheds and garden rooms. To buy online, simply visit our store by clicking here.
Security
Is the Home & Garden website secure?
We understand that you may have concerns about security on the internet. Our site uses a secure server that implements secure sockets layer (SSL) technology in our on-line ordering process to protect your payment card information. Every transaction we process is also checked by our PSP fraud control systems to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use. Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click “continue with order” your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode. We recommend that you do not communicate your payment card details to anyone, including us, by e-mail. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
